We understand that your trust is our most important asset. We are committed to the protection and proper use of your personal information. We are further committed to maintaining an understanding of the products and services you find to be most valuable. We respect your privacy and take great care to safeguard information in our possession.

The Information We Collect : 
This notice applies to all information collected or submitted on the britishtoolsonline.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

• Name
• Address
• Email address
• Phone number

Information Use :
If you provide us with your E-mail address, or have done so in the past, we may upon occasion send you E-mail offers. We may use information you have given us to, for example, provide a service, measure consumer interest in our various services, and inform you about new products and services. These offers may be based on information you provided in your initial transaction with us, in surveys, or from information that may indicate purchasing preferences and lifestyle.

Declining E-mail Offers:
Although most customers tell us they appreciate receiving notice of these carefully designed opportunities, we recognize the importance of providing you with choices. At any time, you may request to discontinue receiving these offers from us by simply replying to the E-mail and informing us of your preferences.

How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us at 315.946.9400 or at send us an email

Sales Terms

• All orders are shipped prepaid from Lyons, NY.
• We do not accept COD's or offer credit terms.
• All checks will be held for 3 weeks before items will ship. For faster service, please pay with a credit card, money order or PayPal.
• Returns will be accepted within 30 days, with a 20% restocking fee. No returns on special order items.
• Returns must be authorized prior to shipping. Please contact us for a RMA number.
• Returns must be shipped using a traceable carrier such as UPS and should be insured for the full value of the goods. BTF will not be held responsible for damage during shipping.
• British Tools and Fasteners will not be held responsible for any damage arising from the use or misuse of our products.